Effective Date: 25.06.2025
Welcome to Sort a Home. These Terms of Service (“Terms”) govern your use of our website, mobile applications, and services (collectively, the “Platform”). By accessing or using Sort a Home, you agree to comply with these Terms. Please read them carefully.
1. About Sort a Home
Sort a Home is a UK-based online service marketplace that connects customers with independent service providers offering a range of home services, including cleaning, gardening, small household repairs, and other domestic assistance.
Our mission is to make accessing trusted, local services simple, transparent, and secure. We provide a platform that allows users to:
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Browse and compare services.
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Book and pay for services online securely.
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Hold payments in escrow until services are completed satisfactorily.
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Access support in case of disputes or service issues.
Sort a Home does not provide services directly. Instead, we facilitate interactions between customers and independent service providers while ensuring secure payments, reliable service delivery, and fair dispute resolution.
2. Eligibility
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You must be at least 18 years old to create an account and use the Platform.
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By using the Platform, you confirm you have the legal capacity to enter into a binding contract.
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Sort a Home reserves the right to refuse access to anyone who does not meet these criteria.
3. Account Registration
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Users must register for an account to book services or provide services.
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You agree to provide accurate, complete, and up-to-date information during registration.
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You are responsible for keeping your account credentials confidential.
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You are responsible for all activity conducted under your account.
4. Services and Providers
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Sort a Home is a platform connecting users to independent service providers.
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Providers are responsible for delivering services as described in their listings.
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Sort a Home does not guarantee the performance, quality, or safety of any service.
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All service schedules, pricing, and details are determined by providers, unless stated otherwise on the Platform.
5. Booking, Escrow, and Payment
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All payments for services booked through the Platform are held in escrow by Sort a Home until the service is completed satisfactorily.
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By booking a service, you authorize Sort a Home to process the payment on your behalf and release it to the provider once the service is confirmed as complete.
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Refunds or adjustments will be made in accordance with Sort a Home’s dispute resolution process.
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You are responsible for any taxes or charges applicable to services booked through the Platform.
6. Cancellation Policy
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Providers may have their own cancellation policies; these will be displayed during the booking process.
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Customers may cancel a booking in accordance with the provider’s stated policy.
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Fees or penalties may apply in line with the provider’s policy.
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Sort a Home may, at its discretion, intervene to offer partial refunds if a dispute arises.
7. Dispute Resolution
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Sort a Home encourages users and providers to resolve disputes amicably.
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If a dispute cannot be resolved directly, Sort a Home will review evidence from both parties, including messages, service records, and payment information.
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Based on this review, Sort a Home will make a final determination, which may include:
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Full or partial release of escrowed funds.
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Refunds or adjustments to the service fee.
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Account suspension or termination for users or providers in cases of serious misconduct.
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Decisions made by Sort a Home in disputes are final.
8. User Conduct
When using the Platform, you agree not to:
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Violate any applicable laws, rules, or regulations.
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Engage in fraudulent, misleading, or abusive activity.
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Interfere with the operation of the Platform.
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Submit false or misleading service requests or reviews.
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Attempt to circumvent Sort a Home’s payment or escrow systems.
Sort a Home reserves the right to suspend or terminate accounts for violations of these Terms.
9. Provider Responsibilities
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Providers must deliver services in accordance with the descriptions on their listings.
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Providers are responsible for compliance with applicable UK laws, licensing, and safety standards.
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Providers must maintain appropriate insurance coverage.
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Providers must cooperate with Sort a Home during any dispute or complaint investigation.
10. Intellectual Property
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All content on Sort a Home, including logos, software, text, graphics, and designs, is the property of Sort a Home or its licensors.
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You may not copy, reproduce, distribute, or create derivative works from Sort a Home content without prior written consent.
11. Liability
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Sort a Home is not responsible for any loss, damage, or injury resulting from the actions of service providers.
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The Platform is provided “as is,” and Sort a Home makes no guarantees regarding availability, accuracy, or quality of services.
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Users access the Platform and book services at their own risk.
12. Privacy and Data Protection
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Personal data is collected and processed in accordance with our Privacy Policy.
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By using the Platform, you consent to Sort a Home’s collection, use, and storage of your information for booking, payments, and dispute resolution purposes.
13. Termination
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Users may close their accounts at any time.
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Sort a Home may suspend or terminate accounts at its discretion, including for violations of these Terms or fraudulent activity.
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Termination does not release you from obligations incurred prior to termination, including payments or dispute resolutions.
14. Modifications
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Sort a Home may update these Terms at any time.
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Updated Terms will be posted on the Platform with a new effective date.
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Continued use of the Platform after modifications constitutes acceptance of the revised Terms.
15. Governing Law
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These Terms are governed by and construed in accordance with the laws of England and Wales.
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Any disputes arising in connection with these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.
16. Contact Information
For questions, disputes, or assistance, please contact us at:
Email: contact@sortahome.com