Effective Date: 27.6.2025
At Sort a Home, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, mobile app, or services (collectively, the “Platform”). By using the Platform, you consent to the practices described below.
1. Data Controller
Sort a Home is the data controller responsible for your personal data.
Contact
Email: contact@sortahome.com
2. Personal Data We Collect
We may collect the following types of personal information:
a) Account Information
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Name, email address, phone number, password, and address.
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Profile information provided to complete your account setup.
b) Booking and Payment Data
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Service selection, dates, times, and locations.
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Payment information, including card details, billing address, and escrow records.
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Transaction history, invoices, and receipts.
c) Communication Data
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Messages sent through the Platform between users and service providers.
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Customer support inquiries.
d) Device and Usage Data
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IP address, browser type, operating system, and device identifiers.
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Usage patterns, such as pages visited, clicks, and login times.
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Cookies and similar tracking technologies.
3. How We Use Your Data
Your personal information is used for the following purposes:
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To provide and manage services – booking, scheduling, and payment processing.
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To hold payments in escrow and facilitate safe transactions between customers and providers.
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To communicate with you – service updates, confirmations, and support.
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To improve our Platform – analytics, performance monitoring, and feature development.
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To comply with legal obligations – including accounting, fraud prevention, and regulatory requirements.
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For dispute resolution – reviewing communication, transaction, and service records to resolve conflicts.
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To send marketing communications – only if you have opted in.
4. Legal Basis for Processing
Sort a Home processes your personal data under the following legal bases:
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Performance of a contract (e.g., facilitating bookings and payments).
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Compliance with legal obligations.
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Legitimate interests (e.g., fraud prevention, Platform improvement).
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Consent (for marketing communications or cookies where required).
5. Sharing Your Data
We may share your personal data in the following circumstances:
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Service Providers: to fulfil bookings and deliver services.
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Payment Processors: to process payments and manage escrow funds.
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Legal Authorities: if required by law, regulation, or court order.
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Business Transfers: if Sort a Home is sold, merged, or acquired.
We do not sell or rent your personal data to third parties.
6. Data Security
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We implement appropriate technical and organisational measures to protect your data from unauthorised access, disclosure, alteration, or destruction.
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Payment information is processed via secure, PCI-compliant gateways.
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No system is completely secure; users share information at their own risk.
7. Data Retention
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We retain personal data only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.
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Once no longer required, personal data will be securely deleted or anonymised.
8. Your Rights
Under UK GDPR, you have the right to:
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Access your data – request a copy of your personal information.
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Rectify – correct inaccurate or incomplete data.
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Erase – request deletion of your data, subject to legal or contractual obligations.
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Restrict processing – limit how your data is used.
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Object – oppose processing for direct marketing or legitimate interests.
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Data portability – receive your data in a structured, machine-readable format.
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Withdraw consent – at any time, for processing based on consent.
To exercise these rights, contact: contact@sortahome.com
9. Cookies and Tracking
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We use cookies and similar technologies to improve your experience, analyse usage, and deliver targeted marketing.
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You can manage or disable cookies through your browser settings.
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Certain features of the Platform may not function correctly if cookies are disabled.
10. Children’s Privacy
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Sort a Home does not knowingly collect data from children under 18.
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If we discover that we have inadvertently collected data from a child, we will delete it promptly.
11. International Transfers
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Personal data may be stored and processed in the UK or other countries where Sort a Home or service providers operate.
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Where data is transferred outside the UK, appropriate safeguards are in place to ensure GDPR-level protection.
12. Updates to This Policy
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Sort a Home may update this Privacy Policy from time to time.
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Updates will be posted on the Platform with a new effective date.
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Continued use of the Platform after updates constitutes acceptance of the revised policy.
13. Contact Us
For questions, complaints, or concerns about your data, please contact:
Email: contact@sortahome.com